Shipping and Refunds


Passes are available for individuals, families, or grandparents and with a variety of benefits. Currently, Annual Passes purchased online will be mailed via USPS within 2 weeks. In the interim, your receipt may be used to receive temporary cards at Zoo Boise's front gate. Event tickets will be emailed to the address indicated or sent via USPS within two weeks.

Returns and Refunds

All Zoo Boise Annual Passes and Animal Adopts are non-refundable and non-transferable. A $15.00 processing fee will be charged on all event cancellations. Refunds are not issued when the cancellation is made less than 10 calendar days before the event. All events are held rain or shine; refunds will not be granted due to weather conditions.